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FAQs Page

You can find the answers to many of your questions here. If the information you are interested in is not available here, please contact our Customer Service Support team at 1-866-422-8537 (1-866-4ACULERT).

If this is an emergency, DIAL 9-1-1 for assistance through your local Fire Department or Emergency agency.

Blue Diamond Bullet How much does Aculert Membership Cost?
Blue Diamond Bullet How can I enroll?
Blue Diamond Bullet I don't have a brochure or card - can you send me one?
Blue Diamond Bullet How does Aculert work? What is it?
Blue Diamond Bullet Is my information secure?
Blue Diamond Bullet Do you share my information?
Blue Diamond Bullet Does the membership include Ambulance Service?
Blue Diamond Bullet Other Questions

Diamond shaped bullet How much does Aculert Membership Cost?
n You can call 1-866-422-8537 to speak with an Enrollment Specialist
    to obtain the cost in your area.  return to Top

Diamond shaped bullet How can I enroll?
n You can enroll by mail if you have our brochure and enrollment card.
n You can call 1-866-422-8537 to speak with an Enrollment Specialist.
    return to Top

Diamond shaped bullet I don't have a brochure or card -- can you send me one?
n Yes. Call 1-866-422-8537 to speak with an Enrollment Specialist.
n Go to our Contact Us page to send a request.  return to Top

Diamond shaped bullet How can I pay?
n Pay now by phone: VISA, MasterCard, American Express, Discover
n You can choose to be billed later.  return to Top

Diamond shaped bullet How does Aculert work? What is it?
n Aculert lets emergency responders use special handheld computer
   devices to access your essential medical and safety information
   instantly during emgergency treatment.
n Once you enroll in Aculert, you are sent a simple questionnaire that
   permits you to list your:
● Medical Conditions, Medications, Allergies
● Emergency contact listing - who you want called during an emergency
● Doctor's name and phone, insurance info and your hospital
● You may also provide copies of your advance directive, DNR, or other
   special notes of documents that may be important to those who
   may later treat you.
n This information is then accessible by emergency responders and
    hospital emergency rooms should it ever become necessary.
    return to Top

Diamond shaped bullet Is my information secure?
n All information is encrypted with multiple layers of security.  return to Top

Diamond shaped bullet Do you share my information?
n Your information will only be disclosed to emergency care workers who
    need the information to provide you with better care.  return to Top

Diamond shaped bullet Does the membership include Ambulance Service?
n In most cases, no.
n Some cities may combine the Aculert Safety Network with ambulance
    membership programs.  return to Top

GlossaryOfTerms

p  Emergency Responders - Personnel that are designated to aid or
        assist others and include workers assigned to fire, paramedic,
        ambulance, and police vehicles. return to FAQ

p  Emergency Treatment - Immediate action performed by emergency
        medical workers to aid and comfort persons suffering from an accident
        or illness. return to FAQ

p  Essential Medical and Safety Information - Information you want
        emergency responders and hospitals to know should you require
        emergency care. You complete a questionnaire listing the information
        and return it to Aculert. return to FAQ

p  Advanced Directive - A legal Document signed by an individual
        that outlines the level of care to be provided by medical personnel if
        the individualis unalbe to speak for himself or herself. It also may
        specify others who can make decisions on the patient's behalf.
        return to FAQ

p  DNR - Means "Do Not Resuscitate", or, do not attempt to restart
        a heart or breathing once the they have stopped. return to FAQ